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FAQs
When can I book onto the clubs?
Clubs are available to book in blocks throughout the year. The blocks and dates are as follows:
Block 1: July to August
Block 2: November to December
Block 3: February to March
Please look out for both NOVUS and your schools communications.
Block 1: July to August
Block 2: November to December
Block 3: February to March
Please look out for both NOVUS and your schools communications.
What should my child bring to the club?
Please ensure your child brings a snack, a water bottle, and appropriate kit for the club activities.
Where can I find information about the club timings?
Please refer to your school’s ‘Booking Info’ page for specific club timings.
Do I need to register for the booking system?
Yes, all parents/carers are required to register with our new booking system to make bookings. This registration will provide you with easy access to your order history and various payment methods.
How can I get in touch with NOVUS for inquiries or to inform you that my child won’t be attending a club?
For all inquiries or to inform us of your child’s absence, please email us directly at [email protected].
If you’re running late for collection or in case of any emergencies please call the school office directly with your estimated time of arrival (ETA).
If your child is with us for more than 10 minutes after collection, we will call your nominated emergency contact number.
If you’re running late for collection or in case of any emergencies please call the school office directly with your estimated time of arrival (ETA).
If your child is with us for more than 10 minutes after collection, we will call your nominated emergency contact number.
What is the refund policy for club sessions?
Once a place has been booked, refunds will not be issued. However, we understand that plans may change, and as such, we offer the following alternatives:
An Alternative Club – If available, we can transfer your booking to a different club.
Credit for Future Use – You can receive credit to be used towards other NOVUS products, including future clubs or our popular Enrichment & Adventure Camps.
This policy is in place due to the limited availability of spaces. Once a booking is made, we are unable to change participants during the term, which means that spaces may go unused.
The only exception to this policy is in the highly unlikely case that NOVUS cancels the club. In such cases, a full refund will be provided.
Thank you for your understanding and cooperation.
An Alternative Club – If available, we can transfer your booking to a different club.
Credit for Future Use – You can receive credit to be used towards other NOVUS products, including future clubs or our popular Enrichment & Adventure Camps.
This policy is in place due to the limited availability of spaces. Once a booking is made, we are unable to change participants during the term, which means that spaces may go unused.
The only exception to this policy is in the highly unlikely case that NOVUS cancels the club. In such cases, a full refund will be provided.
Thank you for your understanding and cooperation.
Do you accept childcare voucher schemes?
Please note that we do not accept childcare voucher schemes for any of our clubs or programmes.
Do I need to fill out any forms for the school booking, and where can I find them?
Yes, we kindly request that you fill in our new Medical & Consent forms. If you do need to provide extra information, there is a comments box at the bottom so please let us know any relevant or key information. These can be found at the bottom of your School Booking Info page on the NOVUS website
We hope this FAQ page helps answer your questions about our booking system. If you have any additional inquiries or need further assistance, don’t hesitate to get in touch with us. Thank you for choosing NOVUS!